Unable to Process a Return
If our returns portal isn't processing your return you may be past our return policy window. If you're still in our 21 day return window and continue to eceiving an error, please reach out to our customer support team by emailing firstname.lastname@example.org. Our Customer Care Team will take care of you from there.
If your item was a PRE-ORDER and our returns portal isn't processing your return it most likely because the portal will only work within 21 days of when you PURCHASED your order. If you wish to return your item for exchange, in-store credit or a refund please reach out to our Customer Support team by emailing email@example.com. Our Customer Care Team will be able to manually return your item(s).
Our return policy lasts 21 days of the order being sent. But, if you ordered between Nov 22nd & Dec 20th 2020, your order will only be eligible for return for exchange or store credit. You will not be eligible for a return for a refund.
If your order is marked as "FINAL SALE" no return will be allowed.
If you are outside of these dates the following applies:
If 21 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.