Processing a Return
We try to make processing returns as easy as we can for our customers. As long as your order is within the policy guidelines (Refer below), you can generate a return and you will be emailed a shipping label. To process a return please visit our return portal and enter:
- Your email you used to place your order
- Your order number (found on top of your order email confirmation)
Visit the return portal here: actawear.com/a/returns
Our return policy lasts 21 days of the order being sent. But, if you ordered between Nov 22nd & Dec 20th 2020, your order will only be eligible for return for exchange or store credit. You will not be eligible for a return for a refund.
If your order is marked as "FINAL SALE" no return (Refund or Exchange) will be allowed.
If you are outside of these dates the following applies:
If 21 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If your order/item(s) was a PRE-ORDER and our returns portal isn't processing your return it most likely because the portal will only work within 21 days of when you PURCHASED your order. All Pre-Orders have a return policy of 21 days from when the order was SHIPPED. If you wish to return your item for exchange, in-store credit or a refund please reach out to our Customer Support team by emailing firstname.lastname@example.org. Our Customer Care Team will be able to manually return your item(s).