The only information we have regarding tracking is what the courier provides. Once the package leaves our warehouse, we have little to no control over your package. It is the Courier's responsibility to deliver it to you in the expected time frame. If you are not seeing your package, you will need to file a lost package claim with USPS (or other courier). You can do this by calling USPS (+1 (800) 275-8777)

You can also file a lost package claim by clicking below:

With further questions contact 

Did this answer your question?